Terms & Conditions


This website is operated exclusively in New Zealand by Simply Pharmacy Ltd, trading as Simply Pharmacy Albany. Throughout the site, the terms “we”, “us” and “our” refer to Simply Pharmacy Albany. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

This website has been created for you to purchase leading natural health supplements, skincare, and health and beauty accessories online with credit card payment. Please note that our online product catalogue only represents a small portion of the full range of pharmacy, health and beauty products and services available in store.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


All prices are in New Zealand Dollars (NZD) and are inclusive of GST. Prices on our website are subject to change without notice. Whilst we make every effort to ensure that pricing is correct, we will not be liable for typographic errors with regard to pricing. In the event that a product has been priced incorrectly we reserve the right to withhold the sale and will contact you to inform you of the mistake and offer a solution.

Simply Rewards Loyalty Club:

Simply Rewards vouchers cannot be redeemed on any purchases made through this website. Simply Rewards points may only be accrued on online purchases if you choose to collect in store. If you choose to have your order delivered, you will not accrue points, but we offer you free shipping on all orders over $80. Simply Rewards vouchers may only be redeemed on purchases made in store. Please ask in store for more information regarding our customer loyalty programme.


All goods ordered by you are provided on an "as is" basis and Simply Pharmacy Ltd is unable to guarantee the suitability or efficacy of any product beyond the manufacturer's warranty or label claims. Product information is intended only for information purposes and is no substitute for medical advice. If you have any medical conditions, are taking prescription medication or are pregnant or breastfeeding, consult your Doctor or healthcare professional before using any product.

Our Pharmacists/pharmacy staff are available to provide general advice on product selection over the phone during working hours. If you have any queries about a particular product please contact us on 09 914 2230 before making your purchase.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


For more information on our shipping policy, please visit our Shipping Information page.

Expiry Dates:

Some products have an expiry date or best before date. It is our policy to supply products with at least 6 months expiry at date of dispatch. If one or more products in your order have an expiry date of less than 6 months, we will contact you to determine if the expiry date is acceptable. If the expiry date is less than 6 months you may cancel your order free of charge, or you may be given the option of waiting for longer dated stock subject to availability from our suppliers.

Stock Availability:

Our online store is available 24 hours a day, 7 days a week and our retail store is open 7 days a week, therefore stock levels are constantly fluctuating. Current stock levels are displayed on each product page and are in real time. Our online checkout system will not process orders for items that are out of stock. If you wish to purchase more of an item than we currently have in stock, you may submit a request through our Bulk Buying page and we will contact you with information regarding availability.

Payment and Delivery:

You agree to provide current, complete and accurate purchase information for all purchases made on our online store. Please ensure the delivery address is correct as we are unable to accept responsibility for incorrectly entered addresses.


This website is secured with SSL - 256 bit encryption to protect your data whilst browsing our site. Look for the padlock icon beside the URL. All payments are handled by a secure PCI compliant third party and no credit card details are stored beyond completion of transaction processing.

Third Party Links and Tools:

This website makes use of third party tools (such as Google maps) and links to external, third party websites (such as Westfield). We do not control and are not responsible for the content or security of any third party tool or website, and you use these tools and links at your own risk.

User Comments, Feedback and Suggestions:

Simply Pharmacy Albany welcomes your feedback about our products and services. By submitting your feedback to us you automatically grant us permission to use it in whole or in part for the purpose of marketing or product promotion either in store or online. If you do not want your comments or feedback published, please communicate this to us. You may request us to retract comments already published at any time, if it is practical for us to do so.

Personal Information:

We take privacy seriously and endeavour to protect any personal information you make available to us. Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions:

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Interruption of Service:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

Limitations of Liability:

In no case shall Simply Pharmacy Albany, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.


You agree to indemnify, defend and hold harmless Simply Pharmacy Albany and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Termination of Service:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information:

Questions about the Terms of Service should be sent to us at: sales@simplypharmacy.co.nz.